Never miss an SLA again. Define service level agreements, track compliance in real-time, and get alerts before deadlines approach.
See all SLA statuses at a glance. Color-coded indicators make it easy to identify critical tasks that need immediate attention.
Automatic escalation when SLA is at risk of breach.
Get notified before deadlines, not after.
Tasks automatically sorted by SLA urgency.
Everything you need to define, track, and meet your service level agreements.
Define response and resolution times based on priority, customer, or task type.
Set up automatic escalation chains when SLAs are at risk of being breached.
Track SLA compliance rates over time. Share reports with customers and stakeholders.
Start tracking your service level agreements with Avchare today.
Start Your Free TrialCommon questions about tracking service level agreements.
A service level agreement is a promise to a customer about how quickly you will respond to and resolve a job — for example, respond within 4 hours and resolve within 24. Avchare attaches those targets to the work order and counts down against them in real time.
Each job shows its remaining time visually and escalates as the deadline approaches, so dispatchers can reassign or prioritise before the target is missed rather than explaining a breach afterwards.
Yes. Response and resolution targets can vary by customer, contract, or job priority, so a premium contract and a standard one are measured against their own commitments.
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