Legal Information

Terms of Service

Last Updated: April 7, 2026

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Avchare ("Avchare," "we," "us," or "our") governing your access to and use of the Avchare platform, website, applications, and related services (collectively, the "Services"). Please read these Terms carefully before using the Services.

1. Acceptance of Terms

By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree with any part of these Terms, you must not access or use the Services.

2. Eligibility

You must be at least 18 years of age or the age of legal majority in your jurisdiction to use the Services. By using the Services, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into a binding agreement.

3. Account Registration and Security

  • You must provide accurate, current, and complete information during registration and keep your account information updated.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
  • You must immediately notify Avchare of any unauthorized use of your account or any other security breach at info@avchare.com.
  • Avchare reserves the right to suspend or terminate accounts that contain inaccurate information or that we reasonably believe have been compromised.

4. Services and License

4.1 License Grant

Subject to your compliance with these Terms and payment of applicable fees, Avchare grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business purposes during the applicable subscription term.

4.2 Service Availability

We strive to maintain high availability of the Services but do not guarantee uninterrupted or error-free access. We may modify, suspend, or discontinue any part of the Services at any time with reasonable notice. Scheduled maintenance windows will be communicated in advance when practicable.

4.3 Updates and Modifications

We may update or modify the Services from time to time to improve functionality, address security issues, or comply with legal requirements. Material changes to the Services will be communicated through the platform or via email.

5. Subscriptions, Payments, and Billing

5.1 Subscription Plans

The Services are offered on a subscription basis. Details of available plans, features, and pricing are described on our website. All prices are exclusive of applicable taxes unless stated otherwise.

5.2 Payment Terms

  • Subscription fees are billed in advance on a recurring basis (monthly or annually) depending on your selected plan.
  • All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
  • You authorize us to charge your designated payment method for all fees due.

5.3 Price Changes

We may change subscription fees upon at least 30 days' prior written notice. Price changes will take effect at the start of your next billing cycle. Continued use of the Services after a price change constitutes acceptance of the new pricing.

5.4 Free Trials

We may offer free trial periods at our discretion to allow you to evaluate Avchare’s features.

  • No Automatic Conversion: At the end of the 14-day free trial period, your account will NOT be automatically converted to a paid subscription. We do not collect credit card information at the start of the trial.
  • Expiration: When the trial period expires, your access to certain features and the ability to add new data may be restricted.
  • Activation: To continue using Avchare after the trial, you must proactively choose a subscription plan and complete the payment process through our Merchant of Record, Paddle.com.
  • Modifications: We reserve the right to limit, modify, or cancel free trial offers at any time without prior notice.

5.5 Order Process

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

6. User Content and Data

6.1 Ownership

You retain all rights, title, and interest in and to any data, content, or materials you submit, upload, or transmit through the Services ("User Content"). Avchare does not claim ownership of your User Content.

6.2 License to Avchare

By submitting User Content, you grant Avchare a worldwide, non-exclusive, royalty-free license to use, host, store, reproduce, modify, and display the User Content solely as necessary to provide and improve the Services. This license terminates when you delete your User Content or your account, except to the extent necessary for backups, legal compliance, or legitimate business purposes.

6.3 User Responsibilities

You are solely responsible for your User Content and represent that you have all necessary rights and permissions to submit it. You agree not to submit any content that infringes third-party intellectual property rights, violates applicable law, or contains malicious code.

6.4 Data Portability

Upon request and subject to applicable law, we will provide you with a copy of your User Content in a structured, commonly used, and machine-readable format.

7. Prohibited Uses

You agree not to use the Services to:

  • Violate any applicable local, national, or international law or regulation.
  • Infringe on the intellectual property rights, privacy, or other rights of any third party.
  • Transmit any malware, viruses, worms, or other malicious or destructive code.
  • Attempt to gain unauthorized access to the Services, other accounts, computer systems, or networks.
  • Interfere with or disrupt the integrity or performance of the Services or related systems.
  • Use the Services for competitive benchmarking or to develop a competing product or service.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services.
  • Resell, sublicense, lease, or distribute the Services to any third party without prior written consent.
  • Use automated means (bots, scrapers, crawlers) to access the Services without prior written authorization.
  • Engage in any activity that imposes an unreasonable or disproportionately large load on our infrastructure.

8. Intellectual Property

8.1 Avchare IP

The Services, including all software, designs, text, graphics, logos, icons, images, audio clips, data compilations, and underlying technology, are the exclusive property of Avchare or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws. Nothing in these Terms grants you any right, title, or interest in the Services except for the limited license expressly set forth herein.

8.2 Feedback

If you provide suggestions, ideas, or feedback regarding the Services ("Feedback"), you grant Avchare a perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate the Feedback into the Services without any obligation or compensation to you.

9. Confidentiality

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the Services ("Confidential Information") and not to use such information except as necessary to exercise its rights or perform its obligations under these Terms. Confidential Information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.

10. Termination

10.1 Termination by You

You may terminate your account and these Terms at any time by canceling your subscription through your account settings or by contacting us at support@avchare.com. Upon cancellation, you will retain access to the Services until the end of your current billing period.

10.2 Termination by Avchare

We may suspend or terminate your access to the Services immediately, without prior notice or liability, if you breach these Terms, engage in prohibited activities, fail to pay applicable fees, or if we are required to do so by law. We may also terminate the Services or any portion thereof with 30 days' written notice for any reason.

10.3 Effect of Termination

Upon termination, your right to access and use the Services will cease immediately. We will retain your data for a period of 30 days following termination to allow data export, after which it will be securely deleted unless retention is required by law. Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, disclaimers, limitations of liability, and dispute resolution.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. AVCHARE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AVCHARE, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR:

  • Field Operations & Safety: ANY PHYSICAL DAMAGES, ACCIDENTS, PROPERTY DAMAGE, OR PERSONAL INJURIES ARISING FROM THE USE OF THE SOFTWARE TO MANAGE PHYSICAL OPERATIONS (SUCH AS ELEVATOR MAINTENANCE, HVAC REPAIRS, OR OTHER FIELD SERVICES). AVCHARE IS A MANAGEMENT TOOL ONLY; THE EXECUTION, SAFETY, AND VERIFICATION OF PHYSICAL WORK ARE THE SOLE RESPONSIBILITY OF THE USER.
  • Indirect Losses: ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR INTANGIBLE LOSSES.
  • Third-Party Actions: ANY ACTIONS OR OMISSIONS OF THIRD-PARTY SERVICES, INCLUDING BUT NOT LIMITED TO OUR MERCHANT OF RECORD, PADDLE.COM, REGARDING PAYMENT PROCESSING OR TAX CALCULATION.

AVCHARE'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY YOU TO AVCHARE (VIA PADDLE) IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless Avchare and its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Services; (b) your violation of these Terms; (c) your User Content; or (d) your violation of any applicable law or third-party right.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

14.2 Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English in the State of Delaware. The arbitrator's decision shall be final and binding, and judgment upon the award may be entered in any court having jurisdiction thereof.

14.3 Class Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND AVCHARE AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.

14.4 Exception

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

15. General Provisions

  • Entire Agreement: These Terms, together with the Privacy Policy and any other agreements expressly referenced herein, constitute the entire agreement between you and Avchare regarding the Services.
  • Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.
  • Waiver: The failure of Avchare to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
  • Assignment: You may not assign or transfer these Terms or your rights hereunder without our prior written consent. Avchare may assign these Terms without restriction.
  • Force Majeure: Avchare shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, power failures, internet disruptions, or third-party service outages.
  • Notices: All notices under these Terms shall be in writing and sent to the email address associated with your account or to support@avchare.com.

16. Changes to These Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days' notice of any material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services and cancel your account.

17. Contact Information

For questions about these Terms, please contact us:

  • Avchare
  • Email: support@avchare.com
  • Website: www.avchare.com