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Technician Utilization
Wrench time
Technician utilization is the share of a technician's paid hours spent on productive work at the job site, as opposed to travelling, waiting or handling paperwork.
Definition
It is calculated by dividing on-site working hours by total available hours over a period. Time tracking on the work order — start, pause, finish — is what makes the figure trustworthy.
Why it matters
Low utilization usually means a dispatch or logistics problem, not a lazy team. Improving it is the cheapest way to increase capacity, because it adds output without adding headcount.
Related terms
See it working in Avchare
Avchare puts these concepts into a single field service platform — work orders, dispatch, SLA tracking and reporting.